Warranty Policy

Dear Customer:

Thanks for purchasing HTVRONT products. In order to protect your consumer rights and interests, please read this Warranty statement carefully.

This warranty only applies to HTVRONT machine products.

Warranty Service & Period

Coverage: This warranty applies to machines purchased from the HTVRONT Official Online Store.
Warranty Period:
- 1.Machine: Your HTVRONT machine is covered by a 12-month limited warranty, effective from the date of purchase.
- 2.DTF Printer Core Components: The printhead and mainboard for DTF printers carry a 6-month warranty. A one-time replacement is available for these components if a defect occurs within this period.
- 3.Other Accessories: Accessories (e.g., Air Assist Set, Honeycomb Board, heat press mat) are covered for three months from the date of purchase.
- 4.Consumables: Consumable materials are not covered under warranty as they are subject to normal wear and tear. Once opened, consumables are non-returnable and non-refundable unless a manufacturing defect is confirmed.

Warranty Service Details

If a manufacturing defect, functional failure, or missing part occurs during the warranty period, HTVRONT will provide a replacement with a new original or functionally equivalent model. HTVRONT will cover two-way shipping costs for warranty service.

1.Final determination of warranty coverage or part replacement is subject to HTVRONT official customer service.

Warranty Service Requirements

1.Please use the original packaging or packaging with the same protection while returning the machine for recycling or repair.

2.To request warranty service, please provide your purchase order number and a video demonstrating the fault.

For DTF Printer warranty details：

a. Motherboard

The motherboard is covered by a 6-month Warranty from the date of shipment, and it is limited to a one-time replacement within the Warranty period;

b. Printhead and Related Components

The printhead is covered by a 6-month Warranty from the date of shipment, and it is limited to a one-time replacement within the Warranty period;

c. Other Accessories

Other accessories, excluding materials (such as ink, ink bottles, ink tubes, ink pads, and ink scrapers), are covered by a 12-month Warranty from the date of shipment;

d. Any replacement product or parts installed during the warranty period will be covered under the original warranty for the remaining duration. Any replaced product or parts will become the property of HTVRONT;

e. Disclaimer

The Warranty for the ink-contact components requires the printer to use HTVRONT ink exclusively. Warranty coverage does not include the printhead blockage resulting from using ink from other brands;